Now we need Shift to pause the payments to Ally as they process the payoff. Shift needs to have paused Ally payments in the first place as they attempted to fix CEL issue in December '22. Refunds and payoff of car Note should have been completed Aug 9th, latest, per Settlement has gone "silent!" It has been two weeks! Buyer on a "chase mode " via emails and phonecalls. And payoff car note with their in-house partner Ally Financing.3. Shift drafted the Settlement Agreement: Return all monies to buyer. On or about July 2023, Shift and Buyer have mutually agreed via email re Shift's decision to buyback vehicle that had Check Engine Light issue since first delivered to Buyer on Dec 4th, 2022. We are also setting aside additional time for our senior community engagement specialist to focus on reviews in order to provide thorough and timely responses, as well as pursuing additional staffing support in this area.ġ. Other channels, such as email, will begin to see their impacts over the next few months. We have brought on additional staffing that are currently going through training steps, but they are already helping us to more quickly respond to our customers via phone channels. We continue to work towards improving our overall service level and response times. Significant reorganization of our operating structure resulted in an unfortunate backlog of customer inquiries and requests. In August of 2022, Shift underwent a reduction in workforce in order to better focus on our strengths as a company. Shift Technologies treats customer interactions and concerns as the utmost in importance, and we regret the recent trends that have surfaced in our reviews.
BBB reached out to Shift Technologies and they responded with the following: Complainants also state delays in waiting for refunds. The pattern found is consumers get no response when contacting customer service to resolve issues.
Based on BBB files the company has a pattern of complaints. A review of complaints was done in November 2022.
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